Lexa Resume Terms of Service

1. Acceptance & Agreement

Welcome to Lexa Resume! By downloading, installing, or using our application, you agree to be bound by these Terms of Service ("Terms").

What This Means:

• These Terms form a legally binding agreement between you and Lexa Resume
• If you disagree with any part, you must discontinue use immediately
• Continued use after updates constitutes acceptance of new terms
• You must be legally capable of entering into binding agreements

2. Service Description & Features

Core Features:

• AI-powered resume generation, analysis, and optimization
• ATS keyword extraction and job description matching
• Job application tracking and salary expectation pipelines
• Cover letter and professional summary generation
• Cross-device, offline-first synchronization

Service Limitations:

• AI Accuracy: AI-generated content may contain errors. Always review before submitting to employers.
• Availability: Service may be temporarily unavailable for maintenance.
• Third-Party Dependencies: Some features rely on external AI services.
• Usage Limits: Fair use policies apply to prevent system abuse.

3. User Accounts & Eligibility

Eligibility Criteria:

• Age Requirement: Must be at least 13 years old (16 in EU)
• Legal Capacity: Must have legal authority to enter agreements
• Jurisdiction: Must not be prohibited from using our services in your location
• Compliance: Agree to follow all applicable laws and regulations

Account Security:

• Provide accurate and complete registration information
• Maintain the security and confidentiality of your credentials
• Notify us immediately of any unauthorized access
• You're responsible for all activities under your account
• One account per person — no account sharing or selling

4. Acceptable Use Policy

You agree NOT to use Lexa Resume for:

Legal Violations:

• Illegal content or activities
• Copyright or trademark infringement
• Privacy violations or unauthorized data collection
• Fraud, scams, or deceptive employment practices

Security & Abuse:

• Hacking, cracking, or system exploitation
• Malware, viruses, or harmful code
• Spam or unsolicited communications
• Denial of service or network attacks

Commercial Misuse:

• Unauthorized commercial use or resale of Lexa Resume outputs
• Reverse engineering our ATS algorithms or AI models
• Automated access without permission or circumventing rate limits

Enforcement Actions:

Violations may result in: Warning → Content Removal → Account Suspension → Permanent Termination → Legal Action, depending on severity.

5. Content & Intellectual Property

Your Content (You Retain Ownership Of):

• Original resumes, cover letters, and documents you create
• Your professional personal data and career history
• Files and documents you import

License You Grant Us:

• Process content through AI for resume and career features
• Store and sync your data securely across your devices
• Backup data and provide customer support

Lexa Resume Owns:

• Lexa Resume application software and AI architecture
• User interface, algorithms, and design assets
• Trademarks, logos, and branding — you may not use without permission

DMCA & Copyright Claims:

To report copyright infringement, contact legal@lexaresume.com with subject "DMCA Takedown Request", a detailed description, and proof of ownership.

6. AI Services & Third-Party Integrations

Lexa Resume uses leading third-party AI services to power your career tools:

• OpenAI: Resume generation, summarization, and content optimization
• Google AI: Document processing and ATS scoring
• Anthropic: Advanced text analysis and career insights

Important Disclaimers:

• AI responses may contain errors — always review content before submitting to employers
• We don't control third-party AI behavior or guarantee their availability
• AI content should not be taken as career or legal advice

7. Subscriptions & Payments

Free vs. Premium:

• Free: Basic resume building and limited AI features
• Premium: Unlimited AI processing, ATS analysis, and advanced tracking
• Pricing: Displayed in-app and subject to change with advance notice
• Trials: Free trial periods may be offered from time to time

Billing & Renewals:

• Subscriptions auto-renew unless cancelled before the next billing cycle
• Billing handled via App Store, Google Play, or direct payment
• Cancellation takes effect at the next billing cycle
• No refunds for partial billing periods

Refund Policy:

• App Store: Apple's refund policy applies
• Google Play: Google's refund policy applies
• Direct Billing: Contact billing@lexaresume.com within 30 days of charge

8. Privacy & Data Protection

Your privacy is fundamental to our service. Our comprehensive Privacy Policy details how we handle your career data:

Data Collection:

• What information we collect and how we use it
• When and with whom we share information
• Your control over your data

Data Protection:

• Encryption and security measures protecting your resumes and data
• Data retention policies and international transfer safeguards
• Your rights under GDPR, CCPA, and other applicable regulations

Please review our full Privacy Policy at lexaresume.com/privacy.

9. Service Availability & Modifications

App Updates:

• We may update features, functionality, and the user interface at any time
• Updates may be automatic or require manual installation
• Continued use constitutes acceptance of updates

Service Availability:

• We strive for 99.9% uptime but don't guarantee continuous availability
• Planned maintenance will be announced when possible
• Emergency maintenance may occur without notice
• Third-party AI service outages may affect certain features

Feature Changes:

• Features may be added, modified, or removed
• Major changes will be communicated in advance
• Premium features may change between subscription tiers

10. Account Termination

Voluntary Termination:

• Delete your account anytime in app settings
• Export your resumes and data before deletion
• Subscription cancellation must be done separately through the relevant platform
• Data deletion follows our Privacy Policy

Involuntary Termination:

• Terms violations or prohibited activities
• Suspected fraud or security threats
• Legal or regulatory requirements

Effect of Termination:

• Immediate loss of access to account and content
• Data deletion according to our Privacy Policy
• No refunds for remaining subscription periods

11. Legal Disclaimers & Limitations

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We Disclaim All Warranties Including:

• Merchantability: Fitness for commercial use
• Fitness for Purpose: We cannot guarantee our app will result in employment
• Accuracy: Correctness of AI-generated resume content
• Reliability: Uninterrupted or error-free operation

Damage Caps:

• Total liability limited to $100 USD
• Or the amount paid in the last 12 months, whichever is greater
• Some jurisdictions may not allow these limitations

12. Indemnification

You agree to defend, indemnify, and hold harmless Lexa Resume from claims arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you upload or share
• Your negligent or wrongful conduct

Coverage includes legal fees, court costs, and settlement amounts.

13. Governing Law & Disputes

Governing Law:

• These Terms are governed by the laws of Delaware, USA
• Federal laws apply where applicable
• Some local consumer protection laws may still apply

Dispute Resolution:

• Informal Resolution: Contact us first to resolve disputes
• Arbitration: Binding arbitration for unresolved disputes
• Class Action Waiver: Individual disputes only — class actions are waived
• Small Claims Court: Allowed for qualifying disputes

14. Updates & Changes

We may update these Terms to reflect changes in our service, legal requirements, or business practices.

• Material Changes: Email notification + in-app notice 30 days before taking effect
• Minor Changes: Updated "Last Modified" date on this page
• Continued Use: Constitutes acceptance of the updated terms

If you disagree with changes, you may terminate your account before they take effect.

15. Contact & Support

General Support:

• Email: support@lexaresume.com
• Response Time: Within 24–48 hours
• In-App Help: Settings → Help & Support

Legal & Business:

• Legal Issues: legal@lexaresume.com
• Billing Questions: billing@lexaresume.com
• Privacy Questions: privacy@lexaresume.com

Thank you for choosing Lexa Resume! We are dedicated to being your strategic advantage in the modern job market. Questions about these terms? We're here to help — just reach out anytime.